In general, the managers in financial organizations and institutions are willing to maintain customer satisfaction, in order to minimize their cost and strengthen their competitive advantage.In Jordan, most of the commercial banks offer their banking services electronically. Therefore, this research aims to investigate the effects of electronic banking services on customer satisfaction in the lights of survey questions asked to 175 clients in Jordan. The reviewed literature indicates that convenience, privacy, cost, ease of use, personalization and customization and security are six indicators that affect level of customer satisfaction with E-Banking. The survey questions conducted in these six indicators and statistical results shows a positive relationship between level of customer satisfaction and usage of E-Banking among customers. There is positive relationship between five indicators and level of customer satisfaction and usage of E-Banking. Only Privacy is not discovered to have an effect on Customer Satisfaction in Jordan.

Purpose Industry 4.0 not only impacts the manufacturing industry but also supply chain practices. Drawing on the resource-based view (RBV), the purpose of this paper is to examine how Industry 4.0 affects supply chain integration (SCI) and supply chain performance (SCP). Design/methodology/approach The data were collected from 212 respondents in manufacturing companies. The partial least square structural equation modelling (PLS-SEM) was used to test the hypotheses of this study. Findings The findings reveal that Industry 4.0 has a positive impact on SCI and SCP, and SCI has a positive impact on SCP. In addition, a partial mediating role of SCI has been found between Industry 4.0 and SCP. Practical implications This study reveals the role of Industry 4.0 on supply chain practices and draws attention to SCI in the linkage between Industry 4.0 and SCP. The findings emphasise the need for Industry 4.0 and SCI to enhance SCP. Originality/value There is limited research on the impacts of Industry 4.0 on SCI and SCP. This research finds empirical evidence for these impacts and enhances knowledge of Industry 4.0 by using a sample from an emerging country.

Purpose: Industry 4.0 offers a new network approach by using advanced Information and Communication Technologies (ICT) and for manufacturing industries in particular. This paper analyzes the understandings of heavy manufacturing industry in Turkey about the concept of Industry 4.0 as well as its significance of in nation’s competitiveness. The study applies in Porter’s Diamond Model as a framework in order to provide a dynamic view of Industry 4.0 in nation’s competitive advantage.Design/methodology/approach: The results of semi structured interviews are examined in the framework and common understandings are compared with existing literature.Findings: The analysis indicates that, the heavy manufacturing companies are aware of the topic of Industry 4.0 in general in terms of its definition, future aspects and possible benefits and challenges. It has been observed that factor conditions (labor and capital) are the most important aspects which affect development of Industry 4.0 competitiveness in Turkey. Although the country is still in initial stage on its competitive position; the effects of the government and some chances might increase its competitiveness in the future.Originality/value: Regarding different research on Industry 4.0, this paper gives an insight in development path of Industry 4.0 competitiveness especially for the developing countries. There is still lack of empirical research on nations’ competitiveness on Industry 4.0; therefore, this paper deepens the concept for further research and action plans for the path of competitiveness.

PurposeIndustry 4.0 accelerates the performance of supply chains, in particular, the reduction in supply chain cost (SCC) and improvement in supply chain flexibility (SCF). The aim of this study is to examine the role of Industry 4.0 on SCC and SCF, using network theory to explain the interrelationships.Design/methodology/approachData were collected from 182 manufacturing firms in Turkey. The partial least square structural equation modelling (PLS-SEM) was employed in testing the research hypotheses.FindingsThe results showed that Industry 4.0 positively affects SCC; however, no direct relationship was found between Industry 4.0 and SCF. Moreover, SCC was found to have a positive impact on SCF, while SCC was found to mediate the relationship between Industry 4.0 and SCF. An additional finding was that customer integration (CI) moderates the relationship between Industry 4.0 and SCC; however, CI does not moderate the relationship between Industry 4.0 and SCF.Practical implicationsThe research validates the role of Industry 4.0 on supply chain processes and thus provides valuable insights into supply chain practitioners and decision-makers interested in Industry 4.0 for supply chain management.Originality/valueIn view of the limited number of studies, this study empirically contributes to the literature on the relationships among Industry 4.0, SCC, SCF and CI.

Purpose The purpose of this study is to analyse the effects of Covid-19 on the supply chain management and to provide an agenda for future research in this context. Design/methodology/approach By using the SCOPUS database, a total of 191 articles of 1,323 research articles were selected for further analysis. Bibliometric analysis and science mapping were performed which included author influence, affiliation statistics, keywords, citations, co-citation and co-word analysis. Findings Five clusters were identified in the context of supply chain management under Covid-19: managing disruptions in global food supply chains (SCs), using Industry 4.0 technologies for sustainable SCs, collaboration across the supply network for contingency situations, coping with disease outbreaks in personal and professional lives and countering the ripple effect of pandemics. These clusters are potential areas for future research. Originality/value Literature is still rare about SC practices amid the Covid-19 crisis. Therefore, this study attempts to provide insights and fill the current gaps on this field.