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This paper studies the mitigating value of phatic markers in the corpus of interviews PRESEEA in two cities in Spain (Valencia and Madrid) and two in Mexico (Monterrey and Mexico City). Interventions from interviewees and interviewers have been considered for this study, which renders a series of patterns in both geographic varieties. The main findings show that interviewees use mitigation to protect their own face whereas interviewers use this pragmatic strategy in order to get information from their interlocutors. This data gathering can be done through enquiries where the face of the interviewee needs to be protected or through the expression of the interviewers' own opinions where they may find the need to protect their own faces.

This paper explores the relationship between epistemic (a)symmetries and mitigation in three different genres (conversation, interview and monologue) through the study of a specific form: the Spanish discourse maker ¿no? To do so, an analysis combining qualitative and quantitative methods has been carried out. The main results show how the differences in the distribution of the absolute values of ¿no? and its mitigating values across genres may be caused by the type of sequences that compose each genre. As for mitigation and knowledge, five different knowledge configurations have been established. Their distribution shows how mitigation seems to favour specific epistemic configurations, whereas non-mitigating data seem to be clustered around other epistemic figures. Taking into account epistemic configurations has also enabled discovery of two different types of mitigation to protect the speaker's face.

En este artículo se pretenden detallar los valores como estructurador de la información del marcador del discurso ¿no?, un elemento cuyo carácter interpersonal resulta el rasgo de mayor prominencia. Para ello, se lleva a cabo un estudio que se centra en el comportamiento de esta forma en tres géneros discursivos orales: la conversación, la entrevista y el monólogo. A través de un análisis con corpus, se presenta, por una parte, una macrofunción que pretende explicar el valor estructurador de ¿no? desde su naturaleza interactiva y, por otra, un inventario de funciones que recogen la manera concreta en la que este marcador estructura la información.

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