Aim: This study aimed to determine the relationship between the perception of nursing care quality and the satisfaction level of patients hospitalized in surgical services. Method: The sample of this descriptive, correlational study comprised 224 patients who were hospitalized and had undergone surgical intervention. A patient information form, the Caring Behaviour Inventory-24 and the Newcastle Satisfaction Scale from Nursing Care Scale were used to collect the data. The data were evaluated by number, percentage, mean, standard deviation, Mann-Whitney U Test, Kruskal-Wallis Test, and correlation analysis. Results: Of the patients, the mean age was 55.28±18.05 years, the length of hospitalization was 8.10±13.35 days, 62.5% were male, and 43.3% were primary school graduates. The care behaviors score of patients was found to be 4.87 (3.95-5.37), and the nursing care satisfaction score was 71.5 (57.00-82.75). A significant positive correlation was found between the total score of the patients' care scale and the total score of nursing care satisfaction (p <0.05). There was a significant negative correlation between age and educational status of patients and the total score of satisfaction, commitment, care behaviors and satisfaction total score (p <0.05). Female patients' knowledge-skills sub-dimension score was high, and there was a statistically significant difference between gender and the knowledge-skill sub-dimension (p <0.05). ÖZ Amaç: Araştırmanın amacı, cerrahi servislerinde yatan hastaların hemşirelik bakım kalitesi algılamaları ile memnuniyet durumları arasındaki ilişkiyi belirlemektir. Yöntem: Tanımlayıcı-ilişki arayıcı tipte yapılan araştırmanın örneklemini bir üniversite hastanesinde yatan ve cerrahi girişim uygulanan 224 hasta oluşturdu. Araştırmada verileri toplamak amacıyla "Hasta Tanıtım Formu", "Bakım Davranışları Ölçeği-24 (BDÖ-24)" ve "Newcastle Hemşirelik Bakımı Memnuniyet Ölçeği" (NHBMÖ) kullanıldı. Veriler sayı, yüzde, ortalama, standart sapma, Mann Whitney U Testi, Kruskal Wallis Testi ve korelasyon analizi ile değerlendirildi.
Background: The evaluation of the quality of nursing care by patients and nurses is important for improving care. Purpose: The aim was to determine patients' and nurses' perceptions of the quality of nursing care in surgical clinics and influencing factors. Methods: The sample of this cross-sectional, descriptive, and comparative study consisted of 503 surgical patients and 308 surgical nurses. The data were collected between February 2018 and June 2019. Results: Characteristics of patients such as age, gender, complications, and nursing care scores, and the characteristics of the nurses such as being satisfied with the current clinic, their work experience in the clinic, and the number of daily surgical interventions affected the perceptions of care quality. Conclusions: The study revealed that the patients' perceptions of the quality of care were lower than those of nurses, and some factors belonging to the patients and nurses negatively influenced the quality of care.
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