The NPS measures a customer's likeliness to recommend a company to a friend or colleague on a 0-to-10 scale. Pilot testing in 4 countries suggests the NPS can also be successfully used in nonprofit clinics and among low-literacy populations. Combining the NPS with client demographic and service-use data can provide a powerful tool for identifying populations for whom the client experience can be improved.

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Ectopic thymic tissue in neck is not uncommon; however, ectopic thymic cysts in neck are rare and intrathyroidal thymic cyst is still rarer. Multilocular proliferating thymic cyst is a rare entity and very few cases are described in mediastinum. We present the first case of a 73-year-old male with an intrathyroidal multilocular proliferating thymic cyst mimicking thyroid malignancy radiologically.