The present study uses a review of the literature and the views of tourism and management professors and experts in order to the identification of organizational intelligence elements in tourism management (STO) for the first time. The census method was used to determine the research sample and the Delphi technique was used to design the questionnaire. Construct divergence was then used to determine the validity and reliability of the questionnaire. The final results indicated that providing e-services for tourists had the greatest impact on the development of STO (loading factor: 0.677). Moreover, New Tourism Marketing Methods (NTMM) had the least effect on the development of STO (loading factor: 0.431). Overall, the most important achievement of the present research is introducing the concept of STO in tourism management.

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Large body of research grounded on applying Balanced Scorecard (BSC) and balanced assessments exist, but, the use of Balanced Scorecard (BSC) is less seen in industry sectors. Hence, the matter of importance in this research mentioned the very notion of exploring the utilization of Balanced Scorecard (BSC) in Strategic planning process across industrial companies in general, mentioned that this has been taken in the case study of this research on Hadid firm's performance whereby Evaluation of Hadid firm's performance using the Balanced Scorecard (BSC) model is the major aim of this study. The present paper in terms of scope of time, results, logic, objectives and process has been mentioned respectively a Cross-sectional, applied, inferential, descriptive and combined type of study. To define the relations and implement the model and techniques used, experts' views were asked in this paper. The library method has been used to access theoretical data where Field survey method has been used to extract data of the industry. The most important tools used in this paper can be mentioned as interview with experts where Analytical Hierarchy Process Model and TOPSIS method have been used as the most important data analysis methods. The results showed that efficiency score in perspective of development and learning, domestic processes, customer and financial matters in Hadid firm reported 35.12%, 37.89%, 45.45%, 81.25%, respectively. Further, the other results of this study can be mentioned as identification of the processes required to improvement where customer relationship processes and research and development process identified as the processes required to increasing the firm's performance and efficiency.

Measuring the relative efficiency of banking industry has been one of the most interesting areas of research for the past few years. There are literally various techniques for measuring the relative performance of similar units such as banks including data envelopment analysis and stochastic frontier analysis. This paper presents an empirical investigation to measure the relative performance of some Iranian banks located in province of Alborz, Iran for two consecutive fiscal years of 2009 and 2010. The proposed study implements stochastic frontier analysis to measure the performance of these banks based on two set of criteria. In the first model, total loans devoted are considered as output and employees, total customersҠinvestment, total fixed assets as well as no-interest deposits are considered as inputs of the model. For the second model, special banksҠcharacteristics such as total economic value of branch, the ratio of fixed assets to total assets, educational backgrounds of employees as well as the level of automation in the system are considered as input parameters of the systems. The results indicate that most bank perform relatively well according to their efficiencies

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