Indonesia is one of the countries that implement e-government to overcome the problem of decentralization so that it can improve and expand the relationship between the government and other parties by utilizing information technology. Based on Presidential Regulation Number 95 of 2018 regarding the Electronic-Based Government System, the government has begun to implement an electronic-based government system through e-government to encourage the improvement of public services. Environmental Management Efforts and Environmental Monitoring Efforts (UKL-UPL) is one of the environmental permits that has to be made for decision making and the basis for issuing permits to conduct businesses and or activities. UKL-UPL is made for projects whose environmental impacts can be overcome and the scale of control is small and complex. This study aims to build a service quality model on a government website that combines eGovQual and TAM so that it can improve service quality which can lead to an increase in the reputation of the service quality. Partial Least Square Structural Equation Modelling (PLS-SEM) was used to create a service quality model. This research produces priority service quality improvements in efficiency and suggests several improvements that the government of Jakarta can implement.

Transportation is one thing that is very important and is the highest cost in the supply chain. One way to reduce these costs is to optimize vehicle routes. The Multiple Traveling Salesman Problem (MTSP) and Capacitated Vehicle Routing Problem (CVRP) are models that have been extensively researched to optimize vehicle routes. In its development based on actual events in the real world, some priorities must be visited first in optimizing vehicle routes. Several studies on MTSP and CVRP models have been conducted with exact solutions and algorithms. In a real case in the Jakarta City Street Lighting Section, the problem of determining the route in three shifts is a crucial problem that must be resolved to increase worker productivity to improve services. Services in MCB (Miniature Circuit Breaker) installation and maintenance activities for general street lights and priority is given to light points that require replacement. Because, in this case, the delivery capacity is not taken into account, the priority of the lights visited is random, and the number of street light points is enormous, in this study, we use the MTSP method with priority and solve by a genetic algorithm assisted by the nearest neighbor algorithm. From the resolution of this problem, it was found that the travel time reduction was 32 % for shift 1, 24 % for shift 2, and 23 % for shift 3. Of course, this time reduction will impact worker productivity so that MCB installation can be done faster for all lights and replace a dead lamp.