This paper examines the health operations flexibility dimensions in the United Arab Emirate in the healthcare sector by employing Structural Equation Modeling (SEM) approaches. The study also attempts to determine the numbers for the operational flexibility dimensions which will help the researchers in future find healthcare operational flexibility dimensions valid and reliable. A model consisting of two constructs of operations flexibility structures: external flexibility and internal robustness is examined to measure health operations flexibility elements in service sectors. Respondents are the health leaders (managers, middle manager, top manager and others) who were working in health service sectors in the United Arab Emirate. The underlying constructs of operations flexibility are empirically verified and validated through Reliability Analysis Procedure, Exploratory Factor Analysis (EFA), First and Second Confirmatory Factor Analysis, and Construct Validity Procedures, Structural Equation Modeling (SEM) was employed to test the model, drawing on a sample of 250. The findings revealed that the model of the UAE health service sector consists of two latent's operations flexibility dimensions namely external flexibility and internal robustness, each dimension consisting of four items. Further research should be considered to validate these findings in the other firms. The two dimensions of health operations flexibility represent a valid instrument to measure the operations flexibility in the services sector in the United Arab Emirate. This research is important for one to understand the main topics of health operations flexibility in the health services sector.

Penelitian ini dilakukan di PT. Clariant Indonesia yang bertujuan untuk menganalisis keterlambatan pengadaan bahan baku dan solusi perbaikan dalam rangka meningkatkan kinerja perusahaan. Data  dalam penelitian ini adalah data primer dan data sekunder. Data primer diperoleh melalui penelitian di lapangan dan data sekunder diperoleh dari studi pustaka. Metode kualitatif dilakukan terhadap sampel data sekunder dari perusahaan dan mengukur kinerja impor. Hasil penelitian menunjukkan kinerja rata-rata 89,5%, atau di bawah target sebesar 95%. Alasan keterlambatan proses impor berasal dari dua sumber, yaitu internal perusahaan seperti freight forwarder yang dipergunakan dan kapasitas staf divisi impor Clariant, serta eksternal perusahaan seperti pemasok luar negeri, sistim kepabeanan dan situasi lalu lintas.  Perbaikan dilakukan dengan penambahan jumlah staf, pelatihan, dan penambahan armada pemasok. Kata kunci: freight forwarder; pengadaan; proses impor; kinerja; lead time

The objective of this journal writing is to see the gap between SPPB (Surat Persetujuan Pengeluaran Barang or Import Customs Approval) preparation planning, SPPB respond, and container delivery to importer’s premises that take place at OKATRANS (the brand of PT Olak Kemang), and what are the proposed action plans to increase customer satisfaction in term of right time container delivery, minimizing logistics cost, and improving dwelling time. The research method used here is combining quantitative and qualitative description method.

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