Prescription delays at Pharmacy Department services Awal Bros Batam Hospital during the month of October 2015 until September 2016 influences the impact on the quality of hospital services and going on back order ending with financial problems to Awal Bros Batam hospitals. The author wants to identify problems that occur for improving efficiency and effectiveness of services pharmacy inventory control at Awal Bros Batam Hospital and overall improving the quality of hospital services. This study is an operational research study to develop a pharmaceutical inventory control models. The first model, in this study will be made use of ABC analysis, investment analysis ABC, and ABC critical index, to determine pharmaceutical supplies into groups A, B and C. Furthermore, will be calculated EOQ and ROP, as well as the efficiency of TIC. Conducted in-depth interviews with informants. The second model, the method Periodic Review System, Order up to the level, in this study also conducted an analysis 10 largest inventory investment by ABC and ABC average user through the assessment of inventory, ITOR and PNP on Awal Bros Batam hospital over a period of 12 months. In the second method is expected to avoid overstocking pharmaceuticals with high investments that may affect the cash flow of the hospital. Pharmacy inventory control at Awal Bros Batam Hospital has not performed optimally, although every month have made the ABC analysis Investments and apply maximum and minimum stock method is simple. This research, produce policy recommendations for the Awal Bros Batam Hospital to help the management to improve ppharmacy inventory control and solve the problems in the pharmaceutical stock out.

No abstract

Background: The impact of Covid-19 pandemic makes the hospital innovate using technology services, one of which was telepharmacy. Telepharmacy has the potential to improve Covid-19 outpatient through the use of telecommunications with self-home care patient. In July 2021, 120 patients received telepharmacy services with teleconsultation with pulmonologist, pediatrist, internist, otorhinolaryngologist, neurologist, psychiatrist and general practioners. In August 2021, telepharmacy patients were reduced to 39 patients, and in September 2021, telepharmacy patients were reduced to 11 patients. Objectives: Evaluating outpatients with telepharmacy services by measuring satisfaction patients. Methods: This program integrated with interprofessional doctor, pharmacy, nurse, driver and customer care unit. The satisfaction of patient depends on the multiprofessional services. This research to evaluate the satisfaction Covid-19 outpatients with received telepharmacy services. Desain study were descriptive, non-experimental and study cross-sectional. Data collected 3 months dan the samples were 170 patients with patient surveys to evaluate patient satisfaction. Results: 170 patients received telepharmacy ranged in age from 5-70 years, consisting of 93 women (54.7%) and 77 men (45.3%) with 76,5% satisfaction with telepharmacy services. Patients reported telepharmacy services from pulmonologist by 61.7%, internist 8.2%, otorhinolaryngologist 1.2%, pediatrist 23.5%, neurologist 0.5%, psychiatrist 0.5% and general practitioner from medical check-up by 4.1%. Conclusions: The satisfaction of self-home care telepharmacy patients overall reached 76.5%, and the patient felt dissatisfied were 23.5%. The decrease of patients in August and September 2021 because the telepharmacy services has not been maximized services and needs improvement. The hospital can improve the quality of telepharmacy services to increase patient satisfaction and visit telepharmacy patients.

Global competition on medical industry has lead patients from developed country to travel to non developed country to seek medication for the even high quality and affordable price reason. Government of Indonesia has announced the new Policy for medical tourism “Permenkes no 76 year 2015” as final official law statement. This qualitative study aimed as recommendation for analysis of readiness of the 3 components consists of Awal Bros Hospital Batam, Government of Batam, and Batam Travel Agency. Using the methods of case study conducted on November – December 2016. Research through on in depth‐interview, collecting scondary data, and observation. Using a non structured interview instrument guideline dan triangulaiton method overview of the assessment obtained are Awal Bros hospital, Government of Batam, and Batam Travel Agency are in posistion ready to prepare for medical tourism service in Batam. Recommendation are made for the Government of Batam adding Blueprint of the 10th culture promotion for medical tourism including tax incentif for health indsutry in Batam, Draft Cooperation between Batam Travel Agency with Government of Batam dan Awal Bros Hospital Batam is encouraged, also enhancing Collaborative strategy for Awal Bros Batam Hospital with its Foreign hospital affiliation.