No abstract

No abstract

No abstract

This study examines the relationship between total quality management (TQM) activities and project performance in the architectural planning phase as perceived by top managers in building industries in Taiwan within the time frame between 1997 and 1998. The result shows that quality management activities agree with the theoretical considerations of TQM. The performance in the architectural planning phase guided by TQM was also appraised. Five major factors of TQM are proposed: leadership ability; human resource management; process management; suppliers' management; and continuous quality improvement and information management. The sample ® rms in this study are classi® ed into three groups using TQM criteria. It can be seen that no signi® cant diþ erence in architectural planning technique exists among the three groups. However, they are found to be signi® cantly diþ erent in user satisfaction, pro® t of product, utilization of product and availability of maintenance.

No abstract