Customer satisfaction and continuous improvement are the fundamental goals of construction logistics. While much research has been focusing on exploring the relationship between the contractors and the ultimate customers, known as the owner, to improve the understanding of the significance of customer satisfaction, the need to examine the relationship between material suppliers and contractors is highly in demand. The purpose of this study is to extend the framework for construction material logistics in customer satisfaction from owner to project manager level. This paper examines how construction logistics affect a project manager's level of satisfaction. A survey established the general importance that a project manager must place on the construction logistics. Accordingly, the most significantly correlated factors in customer satisfaction were obtained from a project manager's point of view. Two hundred twenty-three experienced project managers provided valuable data to the study. Five important factors related to satisfaction were found through interviews with project managers and a literature review. These included personnel, material flow, schedule adherence, contractor's organization, and information flow. The study results suggest that material flow and information flow are worthy of the most attention. Satisfying the above factors will greatly improve the construction logistics that will, as a result, immensely increase the project manager's level of satisfaction.Résumé : La satisfaction de la clientèle et l'amélioration continue sont les objectifs fondamentaux de la logistique en construction. Bien que beaucoup de recherche cible la relation entre les entrepreneurs et le client en bout de ligne, ou propriétaires, afin d'améliorer la compréhension de l'importance de la satisfaction des clients, le besoin d'examiner la relation entre les fournisseurs de matériaux et les entrepreneurs est grandement en demande. Le but de la présente étude est d'élargir le cadre de la logistique aux matériaux de construction pour englober la satisfaction des clients du niveau du propriétaire jusqu'au gestionnaire de projet. Le présent article examine comment la logistique en construction peut affecter le niveau de satisfaction d'un gestionnaire de projet. Un sondage a établi l'importance générale qu'un gestionnaire de projet doit accorder à la logistique en construction. De même, on a corrélé les facteurs les plus significatifs à la satisfaction des clients, selon le gestionnaire de projet. Deux cent vingt-trois gestionnaires expérimentés ont fourni des donnés précieuses à l'étude. Cinq facteurs importants reliés à la satisfaction ont été découverts durant les entrevues avec les gestionnaires de projet et dans une revue de la littérature. Ce sont le personnel, l'acheminement des matériaux, le respect de l'échéancier, l'organisation de l'entrepreneur et la circulation de l'information. Les résultats de l'étude suggèrent que l'acheminement des matériaux et la circulation de l'information méritent le plus d'attention. En répo...

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This paper studies the performance of 118 major Korean construction companies between 1997 and 2003 to verify empirically the existence of a direct relationship between innovations of firms and their performance. This time period was selected because there had been a radical change in the market leadership of the construction industry due to the Asian Financial Crisis of the late 1990s. The AMOS analysis and the research demonstrated that innovation of a firm has an indirect relationship with its performance through mediating variables — firm product and process fits. While innovations of a firm are contingent to the external factors, product fit and process fit have direct impact on firm performance, suggesting that the product fit and the process fit are two significant indicators of the success or failure of a firm.

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