Go-Jek phenomenon is an innovation of conventional transport phenomena due to the evidence and/or the transport documents of electronic documents, so it is necessary to  know  how  the  carrier accountability for  losses suffered by consumers (service users) in the carriage of goods by the entrepreneurs of PT. Go-Jek Indonesia and the legal efforts that can be done by consumers. There is a problem in this case 1) how is the transport accountability for losses suffered by consumers (service users) in the carriage of goods by the entrepreneur PT. Go- Jek Indonesia? 2) What is the legal remedy made by the consumer (service user) to the carrier for the losses he suffered?. The method in this research is the type of normative legal research conducted by the recording method and assessment based on the materials of the law. In writing the authors examine and collect information through the books of the law without deviating from the positive laws in  order to  assemble a  conclusion. Mechanisms of  accountability for compensation of consumers because of misconduct of business, PT. Go-Jek Indonesia provides assurance and/or warranty on its services through the terms and conditions that have been listed in the official website that gives a maximum of Rp. 10 million,-. The remedies that can be done by consumers to the carrier for the damage that is suffered is in accordance with the provisions of the Consumer Protection Act,