The bandwidth available on the network must be managed. In this paper, hierarchical tocken bucket (HTB) and class based queuing (CBQ) methods are used to manage bandwidth. As well as measuring customer satisfaction in the form of a customer satisfaction index (CSI). Quality of service (QoS) performance that is reviewed is throughput, delay, packet loss, and jitter. Based on the results of measurement analysis for the four QoS performance, internet network performance using HTB method shows better performance than CBQ performance. And the level of customer satisfaction with internet services using the HTB method is higher than the CBQ method