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Bercermin pada gaya hidup dan fenomena pergeseran perilaku netizen pada platform e-commerce, penelitian ini bertujuan untuk menguji pengaruh gaya hidup (Priceoriented, Net-oriented, Time-oriented, Innovative lifestyle) terhadap keputusan pembelian tiket elektronik di situs Tiket.com. Sampel sebanyak 102 responden ditetapkan mengacu pada kriteria teknik purposive sampling. Untuk mengukur signifikansi variabel prediktor, analisis SEM (Structural Equation Model)-PLS (Partial Least Square) diterapkan. Hasilnya menunjukkan bahwa variabel gaya hidup yaitu price-oriented dan time-oriented tidak memiliki dampak signifikan terhadap keputusan pembelian online di Tiket.com dan bertentangan dengan temuan dari penelitian sebelumnya. Implikasi penelitian diharapkan dapat memerkaya studi selanjutnya dan dapat mengembangkan strategi e-commerce di Indonesia.

Waiting on the queue system is something commonly experienced in life daily. However, actual waiting in queue system may cause discomfort for the individual and an economic cost for the company. PT. XYZ is a company providing facility Suzuki car maintenance in Makassar. The study was conducted to address the problems faced by PT. XYZ, namely: (a) Is the service available capacity is still inadequate, and (b) Does the customer need not wait a long time to receive a service. This problem was analyzed using queue theory, PT. XYZ has not been forced to increase its operating capacity, for example, be 5 Team Mechanics. The conclusion drawn on the basis, which the car does not need more time to waiting, be served. The service time is relatively short. The use of time in service activity have a fairly large proportion (98.54%) and only 1: 46% of the time spent by the customer's waiting car maintenance services. The number of cars lined up waiting for their turn in the service (Lq) and the number of cars in the system, the queue to serve plus being served (Ls) is relatively small. Likewise Old cars lined up waiting service (Wq) and Old cars are in the system, queue time plus time served (Ws). The results showed that customers can be served satisfactorily at PT. XYZ.

Waiting on the queue system is something commonly experienced in life daily. However, actual waiting in queue system may cause discomfort for the individual and an economic cost for the company. PT. XYZ is a company providing facility Suzuki car maintenance in Makassar. The study was conducted to address the problems faced by PT. XYZ, namely: (a) Is the service available capacity is still inadequate, and (b) Does the customer need not wait a long time to receive a service. This problem was analyzed using queue theory, PT. XYZ has not been forced to increase its operating capacity, for example, be 5 Team Mechanics. The conclusion drawn on the basis, which the car does not need more time to waiting, be served. The service time is relatively short. The use of time in service activity have a fairly large proportion (98.54%) and only 1: 46% of the time spent by the customer's waiting car maintenance services. The number of cars lined up waiting for their turn in the service (Lq) and the number of cars in the system, the queue to serve plus being served (Ls) is relatively small. Likewise Old cars lined up waiting service (Wq) and Old cars are in the system, queue time plus time served (Ws). The results showed that customers can be served satisfactorily at PT. XYZ.