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Queueing theory has grown tremendously over the years with diverse areas of applications, such as business, industry, bank, communication, and hospital etc. The present paper analyses a queueing model where an arriving customer may join the queue with some pre-assumed probability or balk with complementary probability. In addition, if the customer finds the service dissatisfactory, may take feedback. Balking and feedback affect the queue economically; either it causes loss in customer or provides services again. So, studying these parameters is of paramount importance in this competitive market. Further, we have considered inter-arrival time and service time to be exponentially distributed. After constructing the infinitesimal generator matrix, we have obtained the steady-state probabilities using Matrix-Geometric Approach. Various measurable indicators have been evaluated with the assistance of Maple software and based on these measures; we have presented an expected cost and profit analysis.