This study aims to determine and analyze the effect of the application of e-filling, e-billing and tax audit on individual taxpayer compliance in Medan Polonia KPP. The sample used in this study as 100 Individual taxpayers in the Polonia Medan Primary Tax Office area. This study uses a quantitative analysis method that explains the state of the variables studied using statistical data. All indicators from this study should pass the validity test and data reality, the classical assumption test and final hypothesis test. The results of this study indicate that there are insignificant effects from free variables in the form of the application of e-filing, application of e-billing and tax audits of individual taxpayer compliance at Medan Polonia Tax Office. The ability of the three independent variables in explaining the dependent variable is very small, which is only 3% while the remaining 97% is explained by other variables were not included in this research model.

Modul ajar Inovasi dan kepuasan ini menyajikan mengenai inovasi, kepuasan dan penelitian yang berhubungan dengan inovasi dan kepuasan

ISBN : 978-602-73365-5-1 i KATA SAMBUTAN Puji syukur yang setinggi-tingginya kepada Tuhan Yang Maha Esa atas kesempatan serta kekuatan yang diberikan-Nya kepada kita semua, sehingga kita dapat menyelesaikan Prosiding Diseminasi Hasil Penelitian Dosen Pemula ini sebaik mungkin. Prosiding ini merupakan salah satu luaran penelitian untuk Penelitian Hibah Dana Kemenristekdikti tahun 2017, khususnya Penelitian Dosen Pemula, yang berisi artikel hasil-hasil penelitian Dosen Tetap STIE Harapan Medan. Hal ini merupakan komitmen para Dosen Tetap STIE Harapan Medan untuk terus mengadakan penelitian sebagai salah satu hasil nyata dari Tri Dharma Perguruan Tinggi, selain melakukan pengajaran dan pengabdian pada masyarakat.Penelitian merupakan suatu proses pengumpulan, penelusuran dan pengolahan data-data yang diperlukan untuk tujuan tertentu. Riset atau penelitian sering dideskripsikan sebagai suatu proses investigasi yang dilakukan dengan aktif, tekun, dan sistematis, yang bertujuan untuk menemukan, menginterpretasikan, dan merevisi fakta-fakta.Para Dosen tetap STIE Harapan secara berkala dan berkesinambungan terus menghasilkan penelitian-penelitian terutama yang berkaitan dengan bidang ekonomi dan bisnis. Salah satunya dapat dilihat pada publikasi hasil penelitian seperti hal nya prosiding ini. Dengan publikasi melalui prosiding ini, hasil-hasil penelitian dari para Dosen Tetap STIE Harapan Medan diharapkan dapat memberikan manfaat, baik untuk pihak internal STIE Harapan Medan maupun dunia praktisi/usahawan. Sebelum kami akhiri sambutan ini, maka izinkan pula kami untuk mengucapkan terima kasih yang sebesar-besarnya kepada seluruh pihak yang terlibat di dalam penyusunan prosiding ini. Akhirnya, hanya kepada Tuhan Yang Maha Esa kita memohon agar hasil-hasil kajian dari insan akademisi ini dapat memberi manfaat yang diharapkan kita bersama, Amin. Medan, 22 Agustus 2017 Kepala Pusat Penelitian Ilmiah STIE Harapan Medan

The purpose of this study was to examine and analyze the effect of self-expressive brand on brand acceptance through word of mouth. In the people of Medan City who buy H&M products directly or indirectly. The approach used in this study is a causal approach. The population in this study were all the people of Medan City who bought H&M products. The sample in this study used quota sampling totaling 100 people in Medan City who bought H&M products. Data collection techniques in this study used documentation, observation, and questionnaire techniques. The data analysis technique in this study used a quantitative approach using statistical analysis using the Auter Model Analysis test, Inner Model Analysis, and Hypothesis Testing. Data processing in this study using the PLS (Partial Least Square) software program. The results of this study prove that directly self-expressive brands and word of mouth affect brand acceptance, self-expressive brands affect word of mouth, the results of this study indirectly state that self-expressive brands affect brand acceptance through word of mouth.

This study aims to determine the effect of financial compensation, non financial compensation and work motivation on the work performance of PDAM Tirtanadi Medan employees partially and simultaneously. The analytical technique used is multiple linear regression, with a sample 0f 154 people. The results of this study indicate that the financial compensation variable has a positive and significant effect on work performance. The results of this study indicate that the non financial compensation variable has a positive and significant effect on work performance. The results of this study indicate that the work motivation variable has a positive and significant effect on work performance. Financial compensation, non financial compensation and work motivation have a positive and significant effect on work performance.