The stress of life can occur at any time and about anyone, so that possibility of mental disorder can also happen to anyone, not just a certain group of people. Thus, it is necessary to identify patients and their families' characteristics to plan strategies or approaches to facilitate the care of patients by family caregivers. This quantitative study uses a cross-sectional system to obtain a brief description of the characteristics of patients undergoing treatment in a mental hospital and the aspects of family caregiver families. The respondents in this study amounted to 38 people living with mental disorder. Based on the results of the study, note the diversity of characteristics of patients and families. Different approaches and strategies are needed in dealing with patients and family caregivers who have other features.