The problem considered in the paper is as follows. The patient with lumbal pain is coming to General Practitioner (GP). The undesirable result is GP’s decision to treat the patient by him/herself in spite of the patient should be directed to medical specialist or hospital. In order to find the ways how the adverse outcomes occur, a system approach called Functional Resonance Analysis Method (FRAM) has been applied. The examples of emerging the unwanted GP’s decision, as a consequence of functional resonance have been given. Proposals how to avoid unwanted outcomes have been suggested.

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