Countries are facing a pandemic crisis in the context of a new disease from the coronavirus family, referred to as COVID-19. This article aims to present the main facts related to the fight against the pandemic from the perspective of the Portuguese governance, aiming to contribute to the knowledge of crisis management by political leaders as well as the performance of public entities. The present research was conducted through a quantitative approach, using data publicly provided by the Portuguese Directorate General of Health. An explanatory and descriptive study is presented about the current panorama, and yet to be shared good practices of crisis management and the relevance of organizational values in crisis management and crisis coordination are also discussed. Based on the lessons from Portugal, the authors suggest the relevance of organizational values and stakeholders’ coordination as key factors in crisis situations, such as the current one.

The new coronavirus caught governments all over the world completely unaware, which led to a set of different and sometimes not quite articulated responses, leading to some undesirable results. The present investigation is based on three objectives: to assess the conditions “before” and “during” the combat and the expected consequences “after” the outbreak, by having as reference the Portuguese case; to offer a framework of the input factors to crisis management in the pandemic context; and to contribute to the crisis management literature, in the public sector from a perspective of collaborative and multi-level governance. This research is inductive and follows a quantitative approach, with the proposal and testing of a crisis management COVID-19 structural model. The Portuguese case presented in this paper suggests a robust and valid crisis management model. This model may be well translated for other countries with cultural proximity to the Portuguese culture, for instance, Portuguese speaking countries such as Brazil, or geographical proximity to Portugal such as, for instance, Spain. The authors, nevertheless, advise readers to exert some restraint on the extrapolation of the results, as governance systems and traditions can vary a good deal from country to country. Future studies should focus on the importance of coordination as one of the most important areas in crisis management, narrowing the scope of analysis from the broad, macro understanding of the research problem presented on this paper.

Resumo: O conhecimento tornou-se um dos fatores críticos de sucesso das organizações. Hoje é amplamente reconhecido como um recurso estratégico e, por isso, fundamental para a obtenção de resultados positivos, potenciador de inovação e vantagem competitiva sustentável. As práticas de gestão do conhecimento -criação e partilha de conhecimento -estão associadas à inovação e à criatividade, na medida que o conhecimento é caracterizado pela inovação no seu todo, a qual, está ligada a novo conhecimento (BEESLEY;COOPER, 2008). O presente estudo visa, analisar a relação entre gestão do conhecimento e gestão da inovação, compreendendo a importância de ambos enquanto recursos valiosos para as organizações. Foi aplicado um questionário composto por uma amostra de 29 colaboradores de um empresa de tecnologia da cidade de Coimbra, no sentido de "fotografar" a realidade da Gestão de Conhecimento e da Inovação, das suas práticas e resultados, pelos olhos dos colaboradores e assim analisar os seus reais efeitos na organização. Os resultados alcançados permitem concluir que é seguida a chamada estratégia de crescimento inteligente pela empresa. Em conclusão o presente estudo apresenta um contributo empírico distinto na medida em que potencializa a compreensão sobre a importância e a influência dos elementos e práticas da gestão do conhecimento na inovação no contexto organizacional. Palavras-chave:Gestão do conhecimento, Inovação, competitividade organizacional.

This article is the continuation of a series of studies on the impact of the measures implemented by the Portuguese Ministry of Justice. This research addresses the results obtained in the civil enforcement actions arising from objectives included in the Memorandum of Understanding (MoU) signed between Portugal and the so-called Troika (International Monetary Fund / European Commission / European Central Bank). The empirical study was extended to cover the quantitative analysis of the results achieved not only during the Troika period but also during the post-Troika period. The results show and confirm a continued positive effect on the level of civil enforcement actions in the period analyzed.