Abstract-The Enterprise Resources Planning (ERP) systems are one of the most frequently used systems by business organizations. Recently, the university sectors began using the ERP system in order to increase the quality of their academic and administrative services. However, the implementation of ERP is complicated, risky, and no factor can guarantee a successful system. Previous studies were primarily concerned with Critical Success Factors (CSFs) in business organizations and organizational success factors. This produced plenty of information about these topics. However, the university environment and structure is different, which encourages us to study its specific technical critical success factors. In this paper, Palestine Polytechnic University (PPU) will be our case study. Our attention is concentrated on technical success factors at PPU. Firstly, the paper focused on the technical problems which current systems in the PPU suffered from, in order to extract the particular CSFs which are needed to implement ERP systems. Secondly, the paper focused on the most technical critical factors that ensure successful implementation of the ERP project. Thirdly, a study of the degree to which PPU's technical staff uses software engineering practices during the development process has been conducted by focusing on phases activities. Our main aim is to get a pool of parameters related to a successful preparation of universities' ERP systems.

Abstract-The Enterprise Resources Planning (ERP) systems are one of the highly complex systems in the information systems field; the implementations of this type of systems need a long time, high cost, and a lot of resources. Many factors affect the successful implementation of ERP system. The critical success factors (CSFs) can be categorized as general, ICT related and software engineering or system life cycle (SLC) related. This paper is a survey paper that identifies ERP systems CSFs in general and software engineering CSFs in specific. Also an agile methodology for ERP systems' implementations will be presented. Many existing ERP systems were surveyed and presented from ICT / software engineering point of view.