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This article describes the results of research focused on service quality after transportation by railway freight transport. The importance of these services completes the final quality of service and has crucial importance for customers considering the future use of railway transport. The proposed algorithm of evaluation of services after transportation is based on dynamic model of Raymond Fisk. This model represents a support tool for increasing service quality in the area of railway transport.

This article is focused on improving safety at railway crossings and points of active and passive safety features. Following these general safety rules we can reduce or eliminate the risks that increasingly affect the right of railway crossings. The article describes redundant lock crossing time which unfavorably affects the rail crossing accidents and the solution which eliminates this factor. The paper is supported by the VEGA Agency by the Project 1/0188/13 ”Quality factors of integrated transport system in the effective provision of public transport services in the context of globalisation“ that is solved at the Faculty of Operation and Economics of Transport and Communications, University of Žilina.