Under the background of the constant development of sharing economy and constant upgrade of Internet technologies, various knowledge sharing platforms have emerged in recent years. As a new form for sharing economy, knowledge sharing platforms have made great strides, thus, providing new channels of knowledge acquisition, knowledge sharing and individual knowledge storage for users. Nevertheless, knowledge sharing platforms are still faced with problems, such as uneven product quality (Content quality) and poor user experience. Therefore, how to maintain consumers' continued use intention without impairing consumer satisfaction has obviously become an issue of great concern on the development path of knowledge sharing platforms. Based on the expectation confirmation theory (ECT) and information system (IS) success model, and integrating major characteristics of knowledge sharing platforms, the conceptual models and hypotheses influencing consumers' continued use intention of knowledge sharing platforms are built to study primary factors affecting consumers' continued use intention. Through online and offline questionnaires, 428 copies were collected online, and 150 copies were collected offline, with a total of 578 copies recovered. We deleted some questionnaires with untrue and contradictory answers, because these interviewees might not have carefully read. A questionnaire is conducted with 512 valid copies collected from respondents. At the same time, the structural equation model (SEM) is used to verify and analyze hypotheses. Results show that various variables have a direct or indirect influence on consumers' continued our intention. Meanwhile, it is observed that perceived usefulness and satisfaction degree have a significant influence on continued use intention of knowledge sharing platforms. The higher the satisfaction degree is, the more likely the consumers will continue using knowledge sharing platforms. The expectation confirmation degree exerts an indirect influence on consumers' continued use intention of knowledge sharing platforms via perceived usefulness. The IS success model can also significantly influence consumers' satisfaction degree of knowledge sharing platforms. Additionally, perceived usefulness is observed to have the strongest influence on consumers' continued use intention of knowledge sharing platforms. According to the above research findings, knowledge sharing platforms should strengthen their content quality control, ensure the consistency between service quality and payment, and improve the platform quality. To sum up, this research can provide theoretical bases for sustainable development and follow-up research of the knowledge sharing platform industry.
With the continuous expansion of sub-ecological problems, it is the question of how to effectively reduce environmental pollution and improve energy efficiency that has become a major challenge. At the same time, the energy consumption of family homes accounts for a large proportion, and whether smart homes can become a part of sustainable development is getting more and more attention. Although there are hundreds of smart home products and many investors on the market, consumers are relatively less accepting of this technology. How to make consumers adopt and continue to use has become a key issue in the development of smart homes. From the perspective of consumers, this study aims first to explore the relevant factors that affect the sustainable use of smart homes, and second empirically analyze the hypothetical model by using structural equation modeling. The empirical analysis results are based on the sample data of 488 Chinese respondents with experience in smart home use. The results showed that the service quality and perceived usefulness of smart home services positively impact users’ degree of satisfaction, and a higher degree of satisfaction, in turn, contributes to users’ formation of habits. Users’ desire to continuously use smart home services is influenced by perceived usefulness, degree of satisfaction, and habit; among them, habit is the key factor affecting users’ willingness. These findings expand our understanding of users’ desire to continuously use smart homes and provide theoretical support for the sustainable development of the smart home industry.
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