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Literature suggests that knowledge is one of the main resources of innovative activity. Even more important than the existing knowledge in a firm, is its capacity to renovate its knowledge resources in order to adapt them to changing environment, that is to say, to develop dynamic capabilities. However, empirical research on variables that support such capabilities is scarce. Likewise, very little is known regarding the influence of these dynamic capabilities on organizational performance. Furthermore, empirical studies have analysed these topics mainly in the manufacturing sector and research is particularly rare regarding the hospitality industry. In order to study these matters, this paper develops and tests a comprehensive model to analyse the multiple and simultaneous relationships among organizational knowledge, dynamic capabilities and innovation in the accommodation sector. Results show that knowledge and knowledge-based processes play an outstanding role to foster innovation in the hotel firms.

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Purpose The purpose of this paper is to assess the relationship between information technology (IT) use and management innovation through the mediator role of knowledge-based resources. Design/methodology/approach The paper presents empirical evidence from a survey of 109 companies that run hotel establishments in the Spanish territory. A model of relationships is proposed and tested through a system of structural equations. Findings The use of IT favors the development of organizational knowledge and the ability to integrate this knowledge. Moreover, a positive and direct relationship was found between IT use and management innovation, and indirectly through organizational knowledge and knowledge integration capability. Research limitations/implications The designed questionnaire did not include any questions related to specific IT tools that could contribute to better knowledge management practices in hospitality organizations, but rather generic questions about IT use. The large number of IT tools that can potentially support knowledge management practices in hospitality companies would make the questionnaire unwieldy for its target respondents. Originality/value This paper sheds light on a topic that has hardly been studied in the services literature. Specifically, it addresses the way organizations can facilitate management innovation through the use of IT, while considering the mediator role of knowledge-based resources.