On Leadership there are various theories developed. One amongst them is a personality trait theory which is built on inherent internal characteristics. There is no one answer on "Do inborn preferences influence leadership style?" There are tools like Myers Briggs Type Indicator (MBTI) to measure the leadership traits. The personality types influences the leadership styles which leads to appropriate, under or over leading and the readiness of the followers to receive the direction. An effective leadership style can be developed on the basis of understanding of the situations. This paper develops a conceptual model about the relationship and an empirical study. Data was collected from managers trained in Situational Leadership which consisted of an independent training on Meyers and Brigs type indicator to understand their preferences and a 360 degree feedback on their leadership styles .The results confirmed the modern theory that leadership is not only inborn but can be developed if one focuses on the inborn preferences,

The conventional financial measures have always dominated the business performance evaluation in India. There is a need to augment the current approaches to evaluate the financial health of individual firms and industries. Customer Satisfaction Index (CSI) is one of the best solutions which is a customer-based satisfaction benchmarking system and serves as a standard metric, widely implemented in the United States and Europe. However, there is no such index in India and there is a need for a non-financial, customer-based satisfaction metric. This study is a pilot attempt to develop a Customer Satisfaction Index (CSI) model, specifically for the Indian banking industry. To achieve this, the focus group technique was employed to find the key determinants of customer satisfaction in the banking industry. The comprehensive thematic analysis revealed a total of six themes and nine sub-themes which have been proposed as the antecedents of customer satisfaction in the CSI model for the Indian banking industry. The future research intends to develop instrumentation based on the focus group results and validate the hypothesized CSI model proposed in this study.

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