spent the first half of her career at the South Dakota School of Mines and Technology, where she was a professor of industrial engineering and held the Pietz professorship for entrepreneurship and economic development. She is now at the University of Southern Maine where she is a research professor of engineering and the curriculum specialist for the Maine Regulatory Training and Ethics Center. Ms. Jennifer L Pratt, University of Southern Maine, Muskie School of Public ServiceJennifer Pratt is a Research Analyst with extensive experience conducting quantitative and qualitative evaluation projects. Jennifer's strong organizational skills impact a variety of environments in her role at the Muskie School as she guides process flow for several inter-disciplinary teams. She assists with the development and implementation of data collection protocols and surveys. In addition Jennifer develops and facilitates design of databases and use of database management systems, including computer assisted qualitative data analysis tools. She provides technical support and assistance in performance quality improvement (QI) tools that streamline agency processes, improve customer service and enhance agency efficiency and effectiveness.