 Crisis houses are more satisfactory to service users than acute wards, but service users who accessed crisis houses rated their rate of recovery lower  Service users admitted to crisis houses experience fewer negative events, have more choice and autonomy, and receive more holistic care and informal peer support  They said that they had less access to pharmacological treatments in crisis houses  The literature suggests that service users are more satisfied with their care, the more time they spend with staff during their stay in either environment