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PurposeThe purpose of this paper is to describe the new virtual reference system Libraryh3lp, developed to assist librarians with managing multiple instant messaging (IM) patrons at one time.Design/methodology/approachA summary of the main features of the Libraryh3lp system, including setup and reports; and a discussion of how to provide staff training.FindingsThis paper provides an overview of the Libraryh3lp virtual reference platform including what it does, how it works, and its benefits for reference managers.Originality/valueThis paper is useful for information management professionals who are looking for a low‐cost, reliable alternative to current IM software systems.