Objetivo: Analizar el nivel y la relación entre habilidades de comunicación, autoeficacia percibida y síndrome de Burnout en profesionales de la salud del servicio de urgencias hospitalario y unidad de cuidados críticos de un hospital comarcal. Método: Se plantea un estudio observacional y transversal en una muestra de 90 profesionales sanitarios de un Hospital Comarcal, 19 médicos (21,1%), 47 enfermeros (52,2%), 24 auxiliares de enfermería (26,7%). Se han usado la Escala sobre Habilidades de Comunicación en Profesionales de la Salud, el Maslach Burnout Inventory Human Services Survey y la escala de la Autoeficacia percibida.Resultados: Se obtiene una correlación negativa entre las diferentes dimensiones de la Escala sobre Habilidades de Comunicación en Profesionales de la Salud, la realización personal en el trabajo del Maslach Burnout Inventory y la autoeficacia percibida con las dimensiones agotamiento emocional y despersonalización del Maslach Burnout Inventory. Por otro lado, se observa una correlación positiva y estadísticamente significativa entre las dimensiones de las habilidades de comunicación con la dimensión realización personal en el trabajo del Maslach Burnout Inventory y la autoeficacia percibida.Conclusiones: Las habilidades de comunicación y la autoeficacia percibida de los profesionales sanitarios en los servicios de urgencias hospitalarios y las unidades de cuidados críticos están relacionadas con un menor agotamiento emocional y despersonalización, y una mayor realización personal en el trabajo. Aim: To analyze the level and relationship between communication skills, perceived self-efficacy and Burnout syndrome in health professionals from the hospital emergency department and the critical care unit of a regional hospital.Method: An observational and cross-sectional study was conducted with a sample of 90 health professionals from a Regional Hospital, 19 physicians (21.1%), 47 nurses (52.2%), 24 nursing aides (26.7%). The Communication Skills Scale for Health Professionals, the Maslach Burnout Inventory Human Services Survey and the Scale of Perceived Self-Efficacy were utilized.Results: A negative correlation was obtained between the different dimensions of the Communication Skills Scale for Health Professionals, the personal accomplishment at work of the Maslach Burnout Inventory and the perceived self-efficacy with the emotional exhaustion and depersonalization dimensions of the Maslach Burnout Inventory. On the other hand, a positive and statistically significant correlation was observed between the dimensions of communication skills with the personal accomplishment dimension in the Maslach Burnout Inventory work and the perceived self-efficacy.Conclusions: The communication skills and the perceived self-efficacy of the health professionals in the emergency department and critical care unit are related to less emotional exhaustion and depersonalization, and greater personal accomplishment at work.
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