We build on previous scholarship calling for sustainable growth in technical and professional communication programs through maintenance and reflection. Inspired by continuous improvement models used in industry, we offer GRAM-Gather-Read-Analyze-Make-a continuous improvement model designed to identify and align often overlooked practices and processes necessary to build and sustain programs.

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In this special issue, we reflect on the past and current connections between TC and UX, it is important to recognize the value the two fields bring to one another. The articles in this collection illustrate a move into new spaces, incorporating new methods, and forging new connections and provide us an opportunity to conceptualize the continuously evolving relationship between the fields.

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