This study examined the relationships of customer focus and job satisfaction, job involvement, and job security for quick-service restaurant employees. Results indicated that job satisfaction, job involvement, and job security do tend to predict customer focus for restaurant employees, and, consequently, increasing job satisfaction, job involvement, and job security may improve an employee's customer focus. Having a better understanding of employees and factors which affect their focus on the services they provide to others is critical for restaurant managers as they hire and train employees.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.