Under the umbrella of compassionate operations management theory (Sarkis, in Int J Prod Econ 139(2): [359][360][361][362][363][364][365] 2012) and stakeholder theory, the aim of this article is to propose a comprehensive framework to unlock stakeholders' voice in socially-oriented projects (for example, social responsibility, community and humanitarian projects). The framework developed in this work aims to assist managers to measure the level of engagement of stakeholders during socially-oriented projects' execution. It may allow better accountability, transparency and stakeholder satisfaction. For this purpose, the study seeks to explore key concepts and ideas about participatory management in socially-oriented projects, and Freeman's (Strategic Management: a stakeholder approach. Pitman, Boston, 1984) stakeholder theory, in addition to essential principles of the AA1000 framework. It is therefore a piece of conceptual research based on the proposal of a framework. This framework could in the near future be applied to organizations that need to expand their level of awareness of stakeholders' satisfaction during the execution of organizational social responsibility and humanitarian project management they finance. It makes possible to understand the level of involvement of stakeholders. It is 123Ann Oper Res expected that the contributions made will be useful for researchers to propose new studies to improve the indicators presented here, as well as allow future studies to apply these indicators in social projects and in humanitarian initiatives.

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No abstract

Few advances were observed in the management of corporate social projects. However, there were significant advances in theoretical studies of the area of the Theory of Stakeholders: area that can help with concepts and ideas to be used in social project management because it has many points of contact with it. This research aimed to investigate as it happens the management processes in corporate social projects. This research is subdividided in three stages: the first, realized an exploratory study on the structure of social projects offered by the 100 largest Brazilian companies. The second stage comprised a questionnaire that the social project managers in the 100 largest Brazilian companies, in order to understand the variables arising from the Theory of Stakeholders are effectively applied in managing corporate social projects. In the third and final stage, a case study was applied with participating stakeholders of a social project aimed at deepening theme in order to verify if the variables identified in the survey were used in social project management process. Finally, the results of the three stages of the research were presented and compared to the theoretical framework in order to answer the central objective of the research and to reflect on how variables and constructs arising from the Theory of Stakeholders can be used in social project management offered to the community by private organizations. It was observed that 85% of companies claim finance social projects, but only 15% of them declare involve stakeholders and 17% declare control results of its social projects, seems to indicate low commitment of these organizations to the management of its social projects. Also there seems to be insufficient concern with the assessment of projects by managers and that the view that beneficiaries have the project depends in part on the level of interaction that the manager has with his team's work. In applying the case study on a company classified as initial level in project management, there are differing opinions among respondent's audiences. The project manager and project beneficiaries said that the management of social project analyzed did not occur as the variables selected in the survey, while the teachers realized that many of these variables was used in management. Future studies may expand the contributions made by this research to include the financial sector in the sample, to expand the number of respondent's managers and applying research to several organizations.