Purpose – The objective of the research was to analyze informal social networks that are part of the informal organization of a restaurant, specifying relational and structural aspects of the networks of friendship, trust and learning established amongst its workers.Design/methodology/approach – The approach of Social Networks Analysis was used, which adopts as a principle the perspective that the actors and their actions are interdependent and they establish connections amongst themselves. The study counted on the participation of 24 workers from a restaurant in the city of Fortaleza-CE, Brazil, whose social networks were mapped and analyzed with the help of Ucinet and NetDraw software.Findings – As a result, it was found that informal networks are quite active in the restaurant. Their formation and functioning are part of the work culture of the informal organization, and do not necessarily have a direct association with formal positions and sectors. Informal organization assumes a certain independence from the formal structure, but not entirely, since the configuration of the friendship, trust and learning networks are associated with the dynamics of the restaurant's operation and the relevance of the activities performed by the workers.Originality/value – The research shows that the analysis of social networks allows a better understanding of the relationships established between workers, as well as the intermediated content, formation of informal groups, identification of actors who are leaders and mapping of information flows, contributing to the understanding of the informal organization of work.
Este artigo tem o objetivo de descrever e analisar redes sociais de trabalho entre agricultores de um município do estado do Ceará. Para isso, foram mapeadas as redes sociais de dois agricultores e seus contatos, totalizando oito participantes. Para a coleta de dados, foi utilizada entrevista, observação e a técnica do gerador de nomes para mapeamento das redes sociais. Para a análise dos dados, foram utilizados indicadores de redes com o auxílio dos softwares Ucinet e NetDraw e de Análise de Conteúdo. Os resultados mostraram que as duas redes de trabalho fazem uso de laços de amizade e parentesco para o seu funcionamento, mobilizando capital social para viabilizar a produção rural em uma configuração semelhante a redes socioprodutivas. Contudo, apresentam diferenças, já que uma das redes é mais desenvolvida, com laços mais diversificados e uma maior quantidade de relações de trabalho remunerado e hierarquia. Conclui-se que as redes fazem parte da organização do trabalho dos agricultores e tornam viável a produção dos bens agrícolas, seja por meio de ajuda para a realização das atividades, seja pelo acesso a informações e recursos mais variados.
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