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In this paper, a structured approach for collecting “lessons learned” information obtained from system development projects is discussed. To aid in the analysis of lessons learned, the collection framework incorporates techniques associated with approximate reasoning. The primary goal of collecting lessons learned is to improve organizational and project performance. Therefore, this approach concentrates on focusing the collection of lessons learned on this goal. This approach ties the collection of lessons learned to the process model used by the organization. This model is typically based on capability models such as the Systems Engineering Capability Maturity Model (SE‐CMM1) and Software CMM (SW‐CMM), as well as process standards such as ISO 9000 and the organization's standard engineering practices. This approach utilizes the organization's process framework to provide a structured, lessons learned program which can be used by projects during and at the completion of their execution. © 1999 John Wiley & Sons, Inc. Syst Eng 2: 242–247, 1999

This paper provides an approach for organizational learning through the collection of "Lessons Learned." The approach focuses on organizations in the Information Technology area, but is applicable to any organization having defined processes and a mechanism for process improvement. This approach ties the lessons learned program to the process infrastructure used by the organization to collect lessons that can be acted upon by the company's process improvement program.

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