Abstract-Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources Cloud computing is significant because it encapsulates a range of different technologies that have developed through the history of commercial computing. The model analyzed is known as Service Measurement Index (SMI) Model, which is a set of business-relevant Key Performance Indicators (KPI's) that provide a standardized method for measuring and comparing a business service regardless of whether that service is internally provided or sourced from an outside company. The SMI model analyzed is only applicable to the quantifiable attributes, thus in this research, we have concentrated on the Non-quantifiable attributes (KPIs) which, once incorporated, would not only enrich the customer experience but also provide more accurate customer results together with improved customer satisfaction.