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This article is a reflection based on a documentary review of the role of social workers within public universities in Chile. The aim of this paper is to offer an analysis of how the university (students, professors and administrative staff) is being affected by the Covid-19 pandemic and, specifically, to answer the following question: What are the new challenges and tensions for social intervention in higher education in the context of the COVID-19 pandemic? The method used is a documentary review of the available literature. Psychosocial and educational experiences as well as knowledge about social work in the field of education are used as a theoretical framework. As conclusions, some challenges and suggestions for social intervention in the context of higher education in the context of the Covid-19 pandemic emergency emerge.