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The Malcolm Baldrige Quality guideposts provide a comprehensive model for systematic quality improvement and innovation in colleges and universities.

The purpose of this study was to describe computer‐based technologies and distance learning systems currently used in employee training and to determine which technologies will be used in future training processes. The competencies needed by trainers to use the various types of technologies were also examined, including preferred sources of competency development. Barriers trainers face when implementing new technologies were also determined. A questionnaire was developed and used to collect the data from 381 ISPI members. The results indicate that organizations are using a wide range of technologies in training, and that the major types of technologies will not change significantly in the next three years. However, there are several newer, more sophisticated technologies that will be used with greater frequency in the future. The respondents indicated that it was more important for trainers to be able to use or assist trainees in the use of a system than to be able to develop new systems or programs. Vendor training and self‐study methods were identified as the two most common resources for developing competencies in instructional technology.

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