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Abstract. Ability to support various business models has been recognized as one of the essential competitive advantages of companies operating in global networked business environment. The use of several business models simultaneously, requires availability of flexible business process models. Flexibility of business process models, in turn, depends on appropriate information systems support. One of the ways how to support business process flexibility is to use a fractal paradigm in information systems development. The fractal paradigm can be applied at two levels of abstraction: the level of business process system and the level of software system. Applications of the fractal paradigm at two abstraction levels correspond to two different opportunities of supporting flexible business processes.