Since the advent of the "Information Superhighway" and its subsequent growth through the ~O ' S , it has become one of the most powerful tools in industry. From e-mail to ebusiness, this tool gives us a CO mmunication path with almost unlimited potential and opportunity. Many companies have capitalized on this opportunity by building internal communication systems that use the Internet as part of the infrastructure. Part of this communication system should be the process of investigating and communicating process and quality related information.Along with the benefits provided, the Internet also brings with it several problems that can make or break an Internet-based program. These problems include the security, confidentiality, and the reliability of data.