The aim is to contribute to the understanding of how SCM policies enhance the service delivery capabilities of government departments. Setting:The setting is SAPS in the Northern Cape province of South Africa. Methods:The study adopted a cross-sectional survey design with a main survey and a follow-up survey being conducted. The main survey involved data collection from 174 staff members while the follow-up survey involved 70 respondents.Results: Statistical analysis of the two sets of data revealed that the SCM policy has had some positive on service delivery. Staffing inadequacy was found to be the biggest challenge. In fact, 12 out of the 15 challenges are attributable to the human factor. Conclusion:The SCM policy has had some positive impact on service delivery in SAPS NC, but there is room for improvement.

The aim is to contribute to the understanding of how SCM policies enhance the service delivery capabilities of government departments. Setting:The setting is SAPS in the Northern Cape province of South Africa. Methods:The study adopted a cross-sectional survey design with a main survey and a follow-up survey being conducted. The main survey involved data collection from 174 staff members while the follow-up survey involved 70 respondents.Results: Statistical analysis of the two sets of data revealed that the SCM policy has had some positive on service delivery. Staffing inadequacy was found to be the biggest challenge. In fact, 12 out of the 15 challenges are attributable to the human factor. Conclusion:The SCM policy has had some positive impact on service delivery in SAPS NC, but there is room for improvement.