is an Associate Professor in the Engineering Technology Department at Daytona State College. She achieved her doctoral degree in the industrial engineering and Management System Department at University of Central Florida (UCF) in 2008. She attained her M.S. in industrial engineering, management track, at UCF in 2004, and her bachelor's degree in industrial engineering at the UNEXPO University in Venezuela in 2001. Her recent researches include business processes improvement in healthcare and e-government, quality assurance practices in government entities, application of supply chain model in service organizations, and simulation. She is a specialist in the quality assurance field, with certification in Six Sigma Black Belt, metrology, industrial safety, quality systems, and Internal Auditor for ISO 9000.