The area of social support, especially in overcoming crises and the availability of social services, is undergoing continuous development in Poland. In recent years, much attention has been paid to strengthening the availability of crisis intervention and mediation services. Both services have many references in common, as well as the potential to complement each other. The aim of this paper is to analyse the potential which may be connected with using elements of mediation in the practice of those institutions of the social assistance system which deal with crisis intervention. Interdisciplinary reflection on the common features of crisis intervention and mediation leads to the conclusion that both fields, despite noticeable differences, have to some extent convergent goals and assumptions, and what is more, they are based on similar scopes of knowledge, mainly from the field of psychology and social work. Moreover, they can complement each other and complement aid processes.

Today’s complex social situation, pandemic and isolation place demands on the social assistance system. Society is experiencing a number of difficulties and identifies the needs that social workers have to face. Support for overcoming this crisis requires a new approach. Strengthen methods and tools for preventive and interventional work. The article shows the context of social intervention work and the organisational requirements for the social assistance system. It also draws attention to the problems experienced and the needs identified by clients benefiting from the support of the crisis intervention centre.

The modern family must find its place in a changing and dynamically functioning society. It is not possible for every family to fulfil their functions independently. The importance of the proper functioning of the family for its members and the all society as well as the identified risks and proposed forms of support dominate not only today’s research but also social and family policy. The article shows the contexts of the modern family, factors affecting its transformation and its importance for the functioning and development of the child. The purpose of the article is to show the context of the modern family, factors affecting its transformation and its importance for the functioning and development of the child. The article also shows the risk factors appearing in family functioning, especially in the aspect of parental cooperation for the child. The family assistant plays an important role in levelling them. Showing the perspective of a family assistant is also one of the purposes of this article. The article recommends mediation approach and a Parenting Plan tool that can support a family assistant in building parental competence and parental cooperation in care for child and their educational needs.

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