This publication is a compilation of short abstracts, extended abstracts and full papers submitted to the 3 rd International Tourism and Retail Service Management Conference (TRMC 2021), which was held on 12 and 13 October 2021. These conference papers are in accordance to the theme of the conference, "Developing Sustainable Tourism Retailing" and are further categorised into the following sub-themes: Management issues in tourism retailing; Tourism retail motivations and experiences; Innovations in tourism retailing; Marketing and business in tourism retailing; and COVID-19: The end of tourism retailing as we know it?.Last but not least, I would also like to thank all colleagues, speakers, conference partners and participants, and student volunteers for your support in the months leading to the fruition of the conference.On behalf of the School, I wish you all a great virtual experience with us. Thank you.