The following case study overviews the steps followed to develop the first Digital Bank in Africa. Following a case study method, the crucial decisions made over a 2-year period is analyzed. The challenges of each different phase are described, as well as the outcomes and the impact they had in the bank's digital transformation journey. The case study is accompanied by illustrative strategy tools used during development to make the reader more familiar with the decision made. The case study concludes by highlighting success and failures in digital transformation and lessons for other banks.

The Gulf states, attempting to diversify their economies, have focused largely on transforming their economies. Part of their transformation focus areas is the technology sector. FinTech is a generic term used for all financial technology developments, and has gained a lot of traction in the recent years. As Financial services is one of the main sources of GDP for the GCC states, the GCC governments have focused in promoting the FinTech entrepreneurship spirit, through different initiatives. In the chapter, the authors analyze the FinTech ecosystem development mode for all the GCC countries, focusing on understanding the reason that have made it one of the most successful FinTech ecosystems globally.

The Gulf states, attempting to diversify their economies, have focused largely on transforming their economies. Part of their transformation focus areas is the technology sector. FinTech is a generic term used for all financial technology developments, and has gained a lot of traction in the recent years. As Financial services is one of the main sources of GDP for the GCC states, the GCC governments have focused in promoting the FinTech entrepreneurship spirit, through different initiatives. In the chapter, the authors analyze the FinTech ecosystem development mode for all the GCC countries, focusing on understanding the reason that have made it one of the most successful FinTech ecosystems globally.

The FinTech industry has been growing rapidly and significantly, becoming the go-to service provider for some of the most important financial services, such as lending and payments. Since 2020, the onset of COVID-19 has substantially impacted the industry, both positively and negatively. This chapter discusses the recent performance of the FinTech industry based on a large-scale survey across the globe. The chapter then focuses on analysing the ‘new normal' in banking, after the pandemic era, based on the findings of the global survey, with explicit focus on the FinTech sector, followed by further implications on the impact that the pandemic had in the traditional banking sector. The chapter concludes by providing an overview of the emerging opportunities that appear in the FinTech sector.