This study looked into the recommendations and views of Filipino flight attendants on the level of importance of the courses, their training experiences, and recommendations that serve as a window to consider the improvement of the tourism program. This descriptive study utilized a post-hoc analysis of version 2.0 with 72 respondents currently or formerly employed as flight attendants. They constitute 50% of the population proportion of 140 identified Filipino flight attendants from different airlines, both international and local, having 11.50% precision at a .05 significance level. A purposive type of sampling method mixed with the snowball technique was utilized in this study. In-Flight Attendant program offering, the study reveals that minor courses were rated as “highly important” specifically in Communication subjects while major courses were rated “very highly important”. Among the 29 listed major courses, Risk Management as Applied to Safety, Security, and Sanitation ranked first, followed by Global Culture and Tourism Geography, followed by Professional Development and Applied Ethics. Moreover, most of the respondents faced challenges over inadequate knowledge of aircraft equipment and emergency procedures. It is highly recommended by some of the current Filipino flight attendants to enhance and/or add courses/activities related to Basic Life Support, Personality Development, Communication Skills Development, Customer Service, and Aircraft-related courses.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2025 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.