Purpose – The purpose of this paper is to evaluate performance of mobile communication system with reliability measures. Design/methodology/approach – The mobile communication system consists of a mobile station (MS), base transceiver station (BTS), base station controller (BSC) and the mobile switching center. The MS is connected to BTS, BTS is connected to BSC and BSC is connected with the mobile switching system. With the help of these stations working, the authors have developed a mathematical model using Markovian approach. Findings – Using the supplementary variable technique, the Laplace transformations and Markov process theory, the reliability indices of the mobile communication system are determined. Originality/value – In the present work, the authors have developed a mathematical model based on a mobile communication system.

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