The purpose of this paper was to design a conceptual model of sustainable outsourcing with a balanced scorecard using the hierarchical analysis process. In this research, success factors of outsourcing were identified based on previous studies conducted inside and outside of the country. To ensure the validity of the factors, in addition to the content validity and the validity index, the reliability was guaranteed using the inconsistency ratio of the paired comparison questionnaire based on the Expert Choice report. An affinity diagram developed using the brainstorming approach was implemented for strategic objectives of the model. Our findings indicated that a sustainable outsourcing model was successfully designed using a balanced scorecard. Economic, social and environmental sustainability was considered in each of the balanced scorecard faces used in the model. In this work, sustainable domestic business, customer satisfaction, and sustainable learning and growth were the main objectives. Finally, a balanced scorecard with 26 strategic objectives was designed and implemented. To this end, paired comparisons were performed to compute the importance of each strategic goal in every phase and make prioritization accordingly.

The purpose of this paper is to identify and prioritize environmental criteria of sustainable outsourcing model in Fajr Jam Gas refining company with hierarchical analysis procedure method. In order to identify environmental criteria, the identified strategic goals of the model are categorized in the most four aspects of the balanced scorecard and three dimensions of economic, social and environmental sustainability. to determine the importance of each environmental criteria in terms of four groups of experts (members of the outsourcing committee, managers, supervisors and experts in the company) are reported using Analytic Hierarchy Process (AHP) method and the results of research are reported through EXPERT CHOICE software. The findings indicated that in order to design sustainable outsourcing model using a balanced scorecard, seven strategic objectives in environmental dimension had to be considered two objectives in learning and growth aspect, two objectives in internal business processes aspect, two objectives in customer satisfaction aspect and a strategic environmental objective in financial performance aspect were identified. Finally, using a paired comparisons questionnaire, the importance of each strategic objective was calculated and prioritized.