Modern lifestyles do influence Malaysian occupants to work long hours in a day in order to cope with large workloads and to meet a deadline. Majority of the occupants are overstressed, faced with negative emotions that lead to an unhealthy lifestyle. Studies show that nature is able to enhance human well-being by reconnecting human with natural elements in a built environment, which is known as biophilic design. Therefore, this study aims to create a biophilic design guideline to enhance occupants' well-being in heritage adaptive reuse indoor co-working space. This study is conducted in the Heritage World Site (WHS) in George Town, Penang. Mixed method research design was used to collect data from the site. Both qualitative and quantitative data were analysed using the triangulation method to validate the overall data and research by cross verifying the information from multiple methods to gather the data. The results proved that the existing biophilic design patterns do enhance co-workers' emotional well-being significantlyand it can be used as design guideline. In addition, this study also investigated different ways of biophilic design patterns application which can affect the quality of biophilic experiences. © 2020MySE, FSPU, UiTM Perak, All rights reserved

This study aims to analyse users' satisfaction levels with the facilities and services of a public transportation hub in Malaysia. At present, the public transportation hub is considered an essential urban component in easing transportation issues globally. However, there is an argument regarding the facilities and services provided at these hubs that needs further attention. Therefore, to achieve the study's objective, this research has adopted a quantitative methodological approach to identify respondents' satisfaction levels with hub facilities and services. Primary data for this study was gathered from 100 respondents that used the Gelugor Public Transportation Hub in Penang. Descriptive analysis and inferential analysis were used to identify the satisfaction level of the current facilities and services provided. Findings reveal that several facilities and services of the Gelugor Public Transportation Hub received poor ratings among the respondents. Based on these findings, it is clear that there is a need to improve the facilities and services of this public transportation hub to ensure that it may effectively serve as an efficient urban transport system.