Strong foundations for the study of emotional labor in public administration have been laid in recent years. A number of studies have operationalized emotional labor scales which have measured factors including emotion work, personal efficacy, type of acting, and positive/negative display rules. Still, less is known about how public employees are affected by the frequency, attentiveness and variety of emotional display, and emotional dissonance.The present study tests the consequences of these factors on job stress, burnout, and job satisfaction through the analysis of survey responses from local government employees in South Korea. The results reveal attentiveness, variety, and dissonance to impact the dependent variables in different ways, which suggests that future studies of emotional labor in public administration should consider these factors.

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The purpose of this study is to empirically verify the influence of local residents' cultural heritage attitudes on social capital and participation activities, and on the value recognition of local cultural heritage. Cultural heritage attitudes were set as independent variables, social capital and participation activities as parameters, and cultural heritage value recognition as dependent variables, and a structural model was designed using these variables. In addition, a survey was conducted on 300 residents of Busan Metropolitan City. As a result, the cultural heritage attitude had a positive effect on the cultural heritage value recognition, and also had a positive effect on it through mediating social capital and participation activities.