This tutorial presents ten user experience heuristics for service and product designers and developers. The aim of the heuristics is to help designers to take user experience aspects into account when making design solutions. The heuristics are created based on the empirical user experience studies of mobile services. However, heuristics are general and can be used in any kind of service or product design and evaluation context (e.g. mobile services, web sites, applications). Using these heuristics, developers can find out negative and positive user experience issues that can be taken into account in further design iterations.

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This paper presents the results of qualitative interviews conducted with musicians and listeners about their music activities and use of social media services. The paper describes different music user groups, their wishes and what services are needed from a mobile network virtual environment. This information can help developers design new mobile network services from the user experience points of views.

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