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This article explores young consumers' perceptions of the sustainable development (SD) initiatives of French food retailers and evaluates their impact on the brand image of the retailers and their relationships with consumers. The methodology incorporated the analysis of the websites of the main French food retailers, a press review, eight in-depth interviews and a face-to-face survey. The findings highlight that young consumers tend to link SD more to ecology and less to social and economic issues. When a retailer's SD actions are perceived and valued, young consumers show an emotional connection that is translated into positive attitudes, purchasing intentions and a willingness to recommend the retailer. When young consumers are not sensitive to SD actions, they continue to choose their retailer on the basis of geographical proximity. Five key dimensions seem to best describe brand image in relation to SD actions: Sympathy, Innovativeness, Human Touch, Responsibility and Opportunistic Behaviour. This last dimension is the only one with a negative connotation. This is because for some consumers, investments in SD are considered to be mostly driven by profit-seeking.

In a controversial context, luxury houses have followed the ancestral values of artisanal production, with respect for materials, the environment, and people, thereby facilitating their current application of the principles promoted by Corporate Social Responsibility (CSR). They used to publish their CSR results in their annual reports and via their websites but can also do it implicitly through their advertisements. For the first time, the advertising creation and decoding process together with a semiotic analysis of two Louis Vuitton and Hermès advertisements bring out the semiotic wealth of the discourse of the images and the identity narratives of each label, as well as listing the implicit identity values of luxury and linking them to the various principles of CSR. Copyright © 2018 John Wiley & Sons, Ltd and ERP Environment

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