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Conflict management is one of the major skill that has a significant influence on the tasks employee have to perform daily bases. Conflict is unavoidable in daily routine of the organizations. Its importance is increased in the developing countries like Georgia as external factors make people to work in more unpredictable situations. This article is based on the research conducted in Georgia, shows main challenges, trends and understanding of conflict management, shows results and offers recommendations how to make employees more productive by managing it effectively. Objectives: This study aimed to evaluate main challenges of conflict management, its impact on employee and organization productivity in Georgia, make conclusions and give recommendations to managers and employees how to deal with the conflict situations and improve constructive outcomes. Other factors influencing productivity connected to conflict management were also investigated. Results: Results has shown that conflict management understanding is quite low in Georgian organizations, as well as the constructive and destructive outcomes of it. Reasons of conflict is mainly improper distribution of functions and duties. Employees prefer to use collaborating style for conflict resolution.

Introduction. Ethical conduct emerges as a topic of discussion especially when conflicts arise between people, which cannot be resolved by regulation because of new circumstances and situations, or when legal norms prove insufficient or are disregarded, therefore leading to ethically unacceptable practices. Ethical issues of this kind are now at the forefront of social treatment, mainly because modern management practices have become increasingly problematic, areas of activity are expanding, and businesses and other forms of activity are increasingly under ethical pressures from multiple stakeholders. According, ethical behaviour is becoming a global issue and a pressing topic both in general and professional discussions; scientific analysis is therefore extremely relevant. Aim and tasks. This article’s aim is to study the ethical principles and morally ethical problems that arise in various business environments, such as medical, technical, legal, and commercial, as well as in sectors, including state, non-governmental, and private markets. It also explores ethical bases change over time and depending on social flows. Undoubtedly, stakeholders are interested in such ethics-based governance, which means that ethical issues should be effectively put into practice. The study identifies the key paradigms of how different sectors operate and what issues arise. Results. The diachronic study finds that there was almost no interest in studying business ethics over the last century. The beginning of the 21st century saw strong increase in interest regarding these issues, as evidenced by the number of studies and analyses, the introduction of ethical business courses, and other ethical issues. Hyperconnected modern society is increasingly globally interdependent, wherefore interest in the appropriate culture and ethics of action is increasing with the aim of reducing risks and conflicts. Nongovernmental organizations increasingly involved in these processes, develop their business practices of responsibility and care for vulnerable groups and the environment. They have indirectly become a strong factor in leveraging for the ethical conduct of free market operators as well as state/public institutions. Conclusions. The existing studies identified seven key ethical paradigms that emerge in the operation of non-governmental, state, and market sectors, differing in key two dimensions: the first extends from emphasizing community (communitarianism) to exposing individuality, and the second from self-orientation (egocentricity) to a focus on the other (sociocentricity). On this basis, an array of various approaches to ethics can emerge, providing for useful tools for the professional analysis of business practices, as well as to assist stakeholders in introducing better business at all levels.

Introduction. Integration of Ukraine into the European Economic Area, membership in the World Trade Organization put forward strict requirements on the quality of goods (services, jobs) to the activities of domestic enterprises, in particular in the field of engineering. The formation of quality management systems (QMS) at engineering services enterprises in the context of the requirements of the international standard ISO 9001: 2015 can become an effective mechanism for ensuring their competitiveness as a decisive factor for commercial success. Along with the obvious advantages of designing and implementing quality management systems according to the requirements of the international standard ISO 9001: 2015 at enterprises, today there are a lot of problems, in particular in the field of engineering, to resolve which companies require methodological developments, practical tools and quality specialists. Aim and tasks. The aim of the study is to develop a conceptual model for the formation of the quality management system of an engineering enterprise according to the requirements of international standard ISO 9001: 2015 as a tool to improve its performance and ensure integration with the overall management of the company. Research results. The article substantiates the relevance of the formation of quality management systems at the enterprises of engineering services in the context of the requirements of international standard ISO 9001: 2015 and proves that they are an effective mechanism for ensuring their competitiveness as a decisive factor of commercial success. The existing models of quality management as a basis for the development of quality management systems in the leading countries of the world been analyzed. The model of processes of quality management system of the engineering enterprise according to requirements of standard ISO 9001: 2015 has been investigated and the essence of all its components has been revealed. The conceptual model of quality management system formation of an engineering enterprise in the context of the requirements of international standard ISO 9001: 2015 has been developed. Conclusions. The developed conceptual model of quality management system formation of the engineering enterprise is an effective methodological tool of quality management that will allow providing its integration into the general management of the company. Further developments are aimed at expert assessment of quality management system processes of engineering services companies in the context of the requirements of international standard ISO 9001: 2015.

Introduction. Over the past decade, as technology coupled with the increasingly frequent use of the internet have become the forefront of business and academia, e-learning has emerged on the global higher education stage as a leading means of gaining an education in Higher Education. Because internet-based learning is currently such a relevant topic, inter alia due to the occurrence of the pandemic, there is a dire need for the creation of a common language to proceed in a collectively positive direction regarding the development of a culture of excellence within e-learning. This paper provides a springboard to discuss the underlying issues and challenges related to quality of internet-based learning, including the need for right measuring, and understanding dimensions of e-learning quality. Aim and tasks. The quality of education needs to be addressed (measured and managed) comprehensively, which means that, in addition to pedagogical aspects, it is also necessary to address the market quality. Therefore, a distinction must be made between quality that meets specifications (standard quality) and quality that meets expectations. Therefore, the main aim of the article is to review the different definitions of quality in e-learning and the dimensions that must be included in measuring the quality of e-learning. Results. Based on an extensive review of the literature on quality in e-learning, we conclude that the quality of e-learning cannot be viewed only from the student's perspective, but from the point of view of all participants in the e-learning process. In addition to pedagogical aspects, organizational, economic, and legal aspects must also be considered. What dimensions are key to measuring quality in e-learning thus remains a question to be answered. Conclusions. The quality of e-learning depends on many factors. Despite many discussions about quality and the search for appropriate dimensions of quality in e-learning, there is still no single evaluative standard. Because of this, effective qualitative metrics for e-learning are urgently required.